At Arlisse, we deliver considered womenswear across Australia with care. Here is everything you need to know about how your order reaches you.
1. General Shipping Information
We currently ship throughout Australia. Orders are dispatched from Arlisse’s international fulfilment centre to your Australian address. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and Australian public holidays. During peak seasons or promotional events, processing may take slightly longer, and we will keep you informed of any delays.
3. Shipping Rates
Free shipping on orders over AUD 129. Orders below AUD 129 are charged a flat standard-shipping rate, shown at checkout before payment.
4. Estimated Delivery Times
- Processing time: 1–3 business days (Monday to Friday)
- Transit time: 5–12 business days (Monday to Friday)
- Total delivery time: 6–15 business days
- Order cut-off time: 18:00 AEST
- Time zone: Australian Eastern Standard Time
Delivery times are estimates and may be affected by carrier delays or extreme weather.
5. Tracking Your Order
You will receive an email with tracking details as soon as your order ships. You can also follow your order any time via our Track Your Order page.
6. Shipping Restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier requirements.
7. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address details or undelivered packages, orders may be returned to us. We will contact you if this happens and arrange a new shipment, which may incur additional shipping costs.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at support@arlisse.com. We will work with the carrier to investigate and resolve it as quickly as possible.
9. Updates to This Policy
We may update this shipping policy from time to time to meet regulatory requirements or to improve our service. The latest version will always be available on this page.
Contact Us
Store: Arlisse
Company: HE4L LTD
Company No.: 16250783
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@arlisse.com
Customer Care Hours
Monday to Friday: 09:00 – 17:00 (AEST)
Weekends: 11:00 – 16:00 (AEST)
We aim to respond to your enquiries within 24 hours.