Frequently Asked Questions

Quick answers to the questions we hear most. If you can’t find what you’re looking for, email support@arlisse.co and we’ll respond within 24 hours.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and Shop Pay. All transactions are processed in AUD through our secure PCI-compliant payment provider.

Is my payment information secure?

Yes. Our checkout uses 128-bit SSL encryption and is fully PCI DSS compliant. We never see or store your full card number — only your billing details and the last four digits of your card. See our Payment Options page for more.

Can I cancel or change my order after placing it?

We process orders quickly, so cancellations or changes may not always be possible. Please email support@arlisse.co as soon as possible and we will do our best to help.

Shipping & Delivery

Where do you ship?

We currently ship throughout Australia.

How much is shipping?

Shipping is free on all orders across Australia, with no minimum spend.

How long does delivery take?

Orders are processed within 1–3 business days, with a transit time of 6–12 business days — typically 7–15 business days from order to delivery. The order cut-off time is 18:00 AEST. See our Shipping Policy for full details.

How do I track my order?

You’ll receive a tracking email as soon as your order ships. You can also check progress any time via our Track Your Order page.

What if my package is lost or damaged?

If your order arrives damaged or doesn’t arrive at all, please email support@arlisse.co immediately. We’ll work with the carrier to investigate and resolve it as quickly as possible.

Returns & Refunds

What is your return policy?

We offer a 30-day change-of-mind return window from the day you receive your order, in addition to your rights under the Australian Consumer Law. Items must be unworn, unwashed, with tags attached and in their original packaging. See our Return & Refund Policy for full details.

How do I start a return?

Email us at support@arlisse.co with your order number and the reason for return. Once your return has been reviewed and approved, we’ll send you the designated return address and instructions.

Who pays for return shipping?

For a change-of-mind return you arrange and pay for the return yourself — we do not charge a return fee and deduct nothing from your refund. Returns are processed at our international fulfilment centre, so the designated return address may be outside Australia and postage costs will vary by the service you choose; we recommend a tracked service. If your item is faulty or not as described, Arlisse covers the return cost under the Australian Consumer Law — just email us with photographs and we’ll arrange it.

How long do refunds take?

Once we receive and inspect your return, approved refunds are issued to your original payment method, usually within 10 business days. Your bank or card issuer may take additional time to post the refund.

Can I exchange an item?

The fastest way to swap for a different size or piece is to return the original order and place a new order separately, which protects against the new piece selling out while your return is in transit.