Arlisse (“we”, “us”), operated by HE4L LTD, provides this store and website. This policy describes how we collect, use and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Arlisse is powered by Shopify.
Personal Information We Collect
- Contact details: name, billing and shipping addresses, phone number, email address.
- Payment information: payment card details and transaction confirmations. Full card numbers are processed by our PCI-compliant payment provider and are not accessible to us.
- Account and transaction information: username, preferences, and items you view, purchase, return or exchange.
- Communications: details you include in customer-service enquiries.
- Device and usage information: browser, device type, IP address, unique identifiers, and how you interact with the Services.
How We Collect It
We collect information directly from you, automatically through the Services via cookies and similar technologies, and from our service providers (payment, fulfilment and analytics partners).
How We Use Your Personal Information
- To fulfil orders, process payments, manage your account, and arrange shipping and returns.
- To provide customer support and communicate with you.
- To send marketing communications where you have consented; you can opt out at any time.
- To secure transactions, prevent fraud, and comply with our legal obligations.
How We Disclose Personal Information
We may disclose personal information to Shopify and service providers (payment, fulfilment, analytics, support), to marketing partners where you consent, and where required or authorised by law. Some of these providers may be located overseas, including in the United Kingdom, the United States and the European Union.
Cookies
We use cookies and similar technologies for essential functions, analytics, personalisation and advertising (including Meta and Google). You can manage non-essential cookies via the cookie banner or your browser settings.
Access, Correction and Choice
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. You can unsubscribe from marketing at any time using the link in our emails. To make a request, email support@arlisse.com; we may need to verify your identity before responding.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
Security and Retention
We take reasonable steps to protect your personal information; however, no method of transmission or storage is completely secure. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.
Children
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe we hold information about a child, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy here and update the effective date.
Contact Us
Store: Arlisse
Company: HE4L LTD
Company No.: 16250783
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@arlisse.com
Customer Care Hours
Monday to Friday: 09:00 – 17:00 (AEST)
Weekends: 11:00 – 16:00 (AEST)